Terms, Conditions, and Privacy Policy
Last updated: September 2026
Last updated: September 2026
Last updated: September 2026
Company Name / Trade Name: Gestalt Tech Group / GesFlow Tech
Platform: GesFlow (Artificial Intelligence agent and automation via WhatsApp and other channels)
Contact email: resuelvo@lmentaltech.com (or the one designated by the company)
Website domain: gestaltech.cloud
By checking the “I Accept the Terms and Conditions” box during the enrollment, registration or service activation process, THE CLIENT declares that it has read, understood and fully accepted this document, which has the value of a contract for license of use, provision of technological services, support and integration. This electronic acceptance has full legal effects in accordance with Law 527 of 1999 and other applicable regulations in Colombia.
GesFlow Tech grants THE CLIENT a limited, non-transferable and non-sublicensable license to use the artificial intelligence agent commercially named GesFlow, configured according to the contracted Plan.
The service includes access to and use of the agent, technical support, and the functionalities and integrations described in the corresponding Plan.
This document does not constitute a sale or transfer of ownership of the software, source code, algorithms, models, methodologies, architecture, programming components, or intellectual property rights of GesFlow.
Depending on the contracted Plan, the service may include, among others:
Message, contact and processing limits are established in each Plan and are sufficient for the estimated use of the contracted Plan. Any additional development or extension of scope must be quoted separately.
THE CLIENT receives a limited license of use exclusively for its institutional or commercial activities, during the term of the Plan.
The license:
The value of the service corresponds to the price of the contracted Plan (monthly, quarterly, semi-annual or annual, as indicated on the platform or quotation).
Payment must be made within the deadlines established for each Plan (generally within the first days of the billing period) through the enabled means (payment link, bank transfer or others).
Non-compliance will entitle GesFlow Tech to:
Suspension due to default does not extinguish the economic obligations incurred.
The initial term corresponds to the period of the contracted Plan, counted from the activation of the service.
Once the period ends, it may be renewed for successive periods according to the conditions of the current Plan or by express acceptance. Renewal may include price updates, with prior notice.
During the term, GesFlow Tech will provide support related to:
It does not include new developments or substantial changes in scope, which will be quoted separately.
The agent's operation depends on third-party platforms (Meta/WhatsApp, AI providers, email, cloud, APIs, etc.). GesFlow Tech will not be responsible for interruptions, policy changes, blocks or failures originated exclusively by such third parties. It undertakes to manage, within its technical possibilities, the restoration of the affected integrations. Changes in prices or policies of third parties may generate adjustments in the value of the service.
THE CLIENT is responsible for providing truthful, updated, complete and legally authorized information. GesFlow Tech will not be responsible for incorrect responses derived exclusively from outdated, incomplete or erroneous information provided by THE CLIENT.
GesFlow is a tool based on artificial intelligence. Its responses are generated automatically from the available information, instructions and configurations.
It does not replace the decision, judgment or human intervention of THE CLIENT. When authorization or human decision is required, the agent may route the user to the corresponding channels. THE CLIENT is responsible for validating the information that feeds the agent and for monitoring conversations.
The Parties comply with Law 1581 of 2012 and its regulatory provisions.
THE CLIENT acts, when applicable, as the Data Controller.
GesFlow Tech acts, when applicable, as the Data Processor, processing the data solely in accordance with the instructions and purposes authorized by THE CLIENT.
GesFlow Tech undertakes to:
THE CLIENT guarantees having the authorizations, privacy notices and policies necessary for the processing of its end users' data.
Know, update, rectify, request proof of authorization, be informed of the use, revoke authorization or request deletion. Exercised by email to resuelvo@lmentaltech.com.
Any user may request total and permanent deletion by sending an email with the subject “Data Deletion Request” to resuelvo@lmentaltech.com and gesflowtech@gmail.com, indicating the phone number (with country code) or associated email. It will be processed within a maximum of 7 business days with confirmation.
GesFlow Tech will not deliberately request unnecessary sensitive information. Information voluntarily provided will be processed in accordance with the law and only to the extent necessary.
The Parties will maintain confidentiality over technical, commercial, user, conversations, credentials, configurations and other data to which they have access. This obligation remains in force during the term and for five (5) years after termination (except for legal obligations of longer duration).
GesFlow Tech will implement reasonable measures (access control, credential management, authentication, backups when applicable, etc.). THE CLIENT is responsible for protecting the credentials and accesses under its administration.
All rights over GesFlow (source code, architecture, algorithms, methodologies, documentation, trademarks, etc.) belong to GesFlow Tech or its owners. THE CLIENT only acquires the limited right of use during the term of the Plan. The contents provided by THE CLIENT remain their property and are authorized solely for the provision of the service.
GesFlow Tech: Keep the service available (except for maintenance, force majeure or third-party failures), perform initial configuration, provide support, protect information and maintain confidentiality.
THE CLIENT: Pay promptly according to the Plan, provide correct and updated information, provide necessary accesses, protect credentials, report relevant changes, use the service in accordance with the law and with WhatsApp/Meta Policies, and obtain the personal data authorizations of its users.
In the event of serious non-compliance by THE CLIENT (especially in contracts with commitment periods or installment payments for special developments), a penalty clause equivalent to three (3) monthly payments of the current Plan may be applied.
GesFlow Tech reserves the right to terminate the service if it becomes impossible to continue providing it, notifying with reasonable advance notice so that THE CLIENT can back up its information, without this generating any penalty for GesFlow Tech.
The contract may be terminated by mutual agreement, serious non-compliance, non-payment, illegal use, breach of confidentiality/security, or permanent force majeure.
Upon termination: accesses and integrations are disabled; payment and confidentiality obligations incurred remain; no intellectual property or source code is transferred.
No Party will be responsible for non-compliance derived from force majeure or unforeseeable circumstances (including telecommunications failures, third-party services, large-scale attacks, natural disasters, etc.).
GesFlow Tech is not liable for financial losses, erroneous commitments, loss of opportunities or damages derived from AI responses. THE CLIENT must monitor and take human control when necessary.
There is no employment, corporate or representation relationship. Communications will be made through the registered channels (email has the value of a data message). Any modification of the scope must be recorded in writing or by clear electronic acceptance.
It is governed by the laws of the Republic of Colombia (Commercial Code, Civil Code, Law 527 of 1999, Law 1581 of 2012 and others applicable). The Parties will seek direct resolution in good faith within fifteen (15) calendar days following the communication of the dispute. If not achieved, they may resort to the available legal mechanisms.
This document constitutes the complete agreement and replaces any previous incompatible communication. Acceptance through checkbox, electronic signature or equivalent mechanisms produces full legal effects.
GesFlow Tech reserves the right to modify these Terms at any time. Modifications will take effect upon publication. It is THE CLIENT's responsibility to periodically review this section.